Shipping & Refund Policy

At Ashmirra Fab we are committed to ensuring a smooth shopping experience while also maintaining clarity and fairness in our processes. The following terms outline our approach to both shipping and refunds, and by placing an order with us, you acknowledge and accept these conditions.

Shipping Policy

  • Order Processing
    • All confirmed orders are processed in sequence and forwarded for dispatch within the standard operational timeframe of 7 Business Day (excluding weekends and public holidays).
    • Processing timelines may vary based on product availability, order volume, or unforeseen logistical challenges. Customers will be notified if any significant delay arises.
  • Shipping Methods & Delivery Timeframes
    • Deliveries are managed through our trusted courier partners to ensure safe and reliable shipment.
    • Estimated delivery timelines are provided at checkout; however, these remain indicative in nature and may vary depending on the customer’s location, courier operations, weather conditions, or regulatory checks.
    • Delays arising due to circumstances beyond our control (natural calamities, strikes, courier delays, etc.) shall not render us liable for compensation or cancellation.
  • Address Accuracy
    • It is the customer’s responsibility to provide accurate and complete shipping details at the time of purchase.
    • We will not be responsible for non-delivery, delays, or additional costs arising from incorrect or incomplete addresses provided by the customer.
  • Tracking Information
    • Once dispatched, customers will receive a tracking link (where applicable) via email or SMS. Tracking updates are dependent on the courier’s system and may not always reflect real-time movement immediately.

Refund Policy

  • General Terms
    • All sales made through our store are considered final. Refunds are not issued for reasons such as change of mind, incorrect product choice, personal preferences, or delayed usage.
    • Customers are strongly advised to review product details, specifications, and shipping information carefully before placing their order.
  • Eligibility for Refunds
    Refunds may only be processed under the following exceptional conditions:
    1. The item delivered is defective, damaged, or materially different from what was originally ordered.
    2. The customer raises a request within 2–3 business days of delivery.
    3. The request is accompanied by supporting evidence such as photographs/videos of the product, packaging, and shipping label.
  • Refund Process
    • Upon receiving a valid claim, our team will conduct a verification and assessment.
    • If the claim is approved, the refund will be initiated to the original method of payment only.
    • Refund completion timelines may vary depending on the customer’s bank, card issuer, or payment gateway and may take 7–14 business days or longer.
    • If a claim is deemed invalid or incomplete, the refund request will be declined.
  • Non-Refundable Circumstances
    • Orders where the customer has provided an incorrect shipping address.
    • Situations where the product is received intact and functional as described.
    • Requests made after the stipulated reporting window.
    • Dissatisfaction due to subjective reasons such as design, size, or color preferences.

Final Note

This Shipping & Refund Policy has been structured to ensure a balance between customer satisfaction and operational efficiency. We reserve the right to amend, modify, or update these terms at any time without prior notice. Customers are encouraged to review this page periodically for the most current version.